Privacy Policy

We at Security Air Express and our affiliates (hereinafter referred to “SAE”, “we”, “us” or “our”) consider customer trust as our top priority and take the protection of your personal information very seriously. We want you to feel safe using our products, services and solutions (“Services”). This Privacy Policy informs you of the way in which we collect, use, transfer, and store your personal information when you use our Services, as well as your rights in relation to this data.

1. What data do we collect?

Personal Information

While using our Services, we may ask you to provide us with certain personally identifiable

information (also known as PII or Personal Information) that can be used to contact or identify

you. Personally Identifiable Information may include, but is not limited to:

- Email address

- First name and Last name

- Phone number

- Address, ZIP/Postal code, City

- Geographical Location

If you provide us any Personal Information of another Data Subject, you must ensure that you

are authorised to do so and that such person is informed about this Privacy Policy. You can

choose not to provide any Personal Information that we may request of you, but, in general, the

Personal Information we request is required in order to provide you with access to and use of

the Services, and the lack of such information may prevent us from doing so and impact the

service capability and certain features of the Services. We may ask you to provide certain

additional information about yourself on a case to case basis in relation to our Services. It is

clarified that any data which does not reveal your specific identity, does not relate to an

identified or identifiable individual, information that is publicly available, information about

software and hardware usage, information in relation to the products you purchase or who you

purchase them from, or any anonymised or aggregated data (“Other Information”) is not

considered as PII or Personal Information.

Usage Data

We may collect information that your browser sends whenever you visit our website or

application. This usage data may include information such as your computer’s internet protocol

address (e.g. IP address), browser type, browser version, the pages of our website that you

visit, the time and date of your visit, the time spent on those pages, unique device identifiers and

other diagnostic data. When you access our website on a mobile device or access a mobile

application, this usage data may include information such as the type of mobile device you use,

your mobile device unique ID, the IP address of your mobile device, your mobile operating

system, the type of mobile Internet browser you use, unique device identifiers and other

diagnostic data.

Cookies Data

Our website, mobile applications and other platforms may use cookies and similar tracking

technologies to track the activity on our Services and hold certain information. For instance,

cookies help us learn which areas of our website are useful and which areas need

improvement. Cookies are a standard feature of websites consisting of small data files which

may include an anonymous unique identifier. Cookies are sent to your browser from a website

and stored on your device. Tracking technologies also used are beacons, tags, and scripts to

collect and track information and to improve and analyze our service. You can choose whether

to accept the use of cookies and similar technologies in general by changing the settings on

your browser. However, if you disable cookies, your experience of our Services may be

diminished and some features may not work as intended.

Examples of Cookies we use:

Session Cookies: We use Session Cookies to operate our Service.

Preference Cookies: We use Preference Cookies to remember your preferences and various

settings.

Security Cookies: We use Secure Cookies for security purposes.

2. When and how do we collect your data?

We provide a range of Services including (without limitation) various delivery and logistics

solutions through innovative technology and connected tools. To achieve this, we collect

Personal Information and other Information from you in a number of ways including:

- Directly from you, for example when you use our website, our Services, mobile

applications, or when you contact us through phone, email or chat

- When you make an account with us

- When you are a recipient or sender of goods transported by us or services provided by

us

- When you use a tracking ID to track your package

- When you provide us information to verify your identity Indirectly, when you purchase

products or receive packages from any of our clients with whom we have a legally

binding contract when you reach out to our customer support teams or when a support

ticket is created.

- When you provide us feedback

- Our social media pages.

- Web forms and surveys

- Off-site services and events that relate to our Services

- When you contact our customer service

- APIs

- At the time of delivering consignments

- Other interactions with you

3. Why do we collect your data?

We use the collected data to provide, develop and improve the services that we offer you. Some

of these purposes include (without limitation) the following:

- provide products and services (such as parcel transportation, warehousing, freight,

reverse logistics, cross-border and technology services)

- monitor your usage of our services to understand your requirements better

- perform accounting, auditing, invoicing, reconciliation and collection activities

- send tracking updates and transactional information

- give options for convenient or express delivery

- provide location and tracking features

- provide you related and ancillary functionalities, products, services, solutions, software

and technologies developed and offered by us in the ordinary course of our business

Communicate with you: We use your Personal Information to communicate with you via

different channels (such as by phone, email, chat) in relation to our Services and to follow up

with you on any requirements for our services that you have indicated an interest in. We send

you transaction related updates through third party platforms such as “WhatsApp” to update you

on the status of your order / transaction. You can always opt-out of such communication,

however, you may then be unable to receive real time updates of your order status.

Troubleshoot and customer support: We use your data to analyze performance, improve our

services, detect incorrect addresses, and prevent technical issues. We also use collected data

to provide customer support and respond to you about your requests, questions and comments,

and update our records about you.

Identity Proof Details / Documents: We may collect your National ID (NID) Card, Passport

number, or Driving License number, to verify your identity and prevent misuse of our Services.

Please note that you are not obligated to provide your NID details and you can choose any

other document, such as your Passport number, or Driving License (as per the options

provided) as identity proof. If you do choose to provide us with your NID number, please note

that we may use it for identity verification. By agreeing to provide your details you expressly

consent to our use of the same.

Customer satisfaction surveys: We may use your Personal Information to conduct polls and

surveys and periodically reach out to you via phone, email, or chat to understand your

experience in using our services. You may choose to not participate in such surveys by opting

out when we reach out to you.

Personalisation: We use your data to understand your preferences and to enhance and

customise your experience by offering tailored services.

Develop new products and services: We use the data collected (including Personal

Information and Other Information) to evaluate, optimize, develop, and improve our business to

bring you enhanced, efficient, and cost-effective products and services. This includes

developing new products and services, determining the effectiveness of our sales, analyzing

and enhancing our products, services, websites and applications and improving and maintaining

the quality of our customer services.

Data analysis and improving our services: We use your Personal Information and Other

Information to perform market analysis, consumer search and analytics, trend analysis and

financial analysis to develop, enhance and improve the Services we provide to you.

Information about new offers: We would like to send you information about our products and

services and any new offers that we think you might benefit from. If you have agreed to receive

this information, you may always opt out at a later date by using the “Opt-out” or “Unsubscribe”

functionality or by directly contacting us. We may also use your information to contact you with

updates to our Services, website or mobile applications.

Post comments & testimonials: If you allow us to or where we have a legitimate interest, we

may use your Personal Information to post comments and testimonials you provide to us on our

website and other platforms.

Fraud prevention: We use the data collected to ensure the security of our networks and

information systems, identify and prevent fraud and other prohibited or illegal activities. We may

also use scoring methods to identify and manage business risks such as credit risks.

Comply with legal obligations: In some cases, we collect and use your data to comply with

legal and regulatory regulations. Our primary goal is to provide you safe, efficient, smooth, cost-

effective and customized experiences when you use our Services. The Personal Information

collected allows us to provide the Services that most likely meet your needs. More importantly,

while doing so, we collect Personal Information from you that we consider necessary for

achieving the above-mentioned purposes.

We may use and disclose Other Information (defined above) and non-personal information for

any purpose in accordance with applicable laws.

3. Why do we share your data and with whom?

As a rule, we do not transfer or share your Personal Information with any third party unless we

are required to do so. We may share your Personal Information in the following ways:

Group Companies of SAE

We may disclose your Personal Information with other entity of SAE for the purposes set out in

this Privacy Policy, including:

- for enabling them to provide the Services;

- for optimizing our shared processes; and

- for other cross-affiliate initiatives.

Regulatory or Government Authorities

We may disclose your Personal Information in good faith belief that such action is necessary to:

- comply with a legal obligation;

- comply with a request from any government, regulatory or public authority (for example:

to fulfil a legal obligation during export of a shipment);

- protect and defend the rights or property of SAE;

- prevent or investigate possible wrongdoing in connection with our Services; and

- protect the personal safety of users of the service or the public.

Third Party Vendors / Consultants / Marketers

We may engage Third Party Vendors and individuals to facilitate our services or to perform

Service-related transactions or to assist us in analyzing how our Service is used. For example,

we may have to provide your address and other details to a third party service provider to

deliver your packages to you and process payments. We may also engage sub-processors for

services including but not limited to hosting data, identifying, assessing and managing credit

risk, distribution, customer support and technical assistance, cloud services, processing

payments, validating customer documents to authenticate identity, delivering shipments, email

delivery, undertaking audits or data analysis, web analytics, IT performance monitoring,

customer relationship management, evaluating, running and optimizing user experience or our

growth campaigns, polls and surveys, and also use third parties for marketing, promotions and

advertising initiatives.

SAE will take all steps reasonably necessary to ensure that your data is treated securely and in

accordance with this Privacy Policy. Before we engage any Third-Party Vendor, we check their

security practices and regularly conduct their security and privacy assessments.

Regularly conduct their security and privacy assessments. These third parties have access to

your Personal Information only to perform these tasks on our behalf and are obligated not to

disclose or use it for any other purpose whatsoever. Also, we bind our third-party vendors in a

contract to secure your data by putting monetary liabilities and surveillance practices and hence,

ensuring a high level of security for your Personal Information.

Your information, including Personal Information, may be transferred to and maintained on

computers located outside of your city, area, country or other governmental jurisdiction where

the data protection laws may differ from those in your jurisdiction. No transfer of your Personal

Information will take place to an organization or a country unless there are security adequate

controls in place.

4. How long do we keep your personal data?

Please notify us of any changes to your Personal Information. We will take reasonable steps to

ensure that your Personal Information is kept accurate and current. We will retain your Personal

Information for as long as needed to fulfil the purpose for which we collected it and for a

reasonable period thereafter to comply with audit, accounting, contractual, technical and legal

requirements, for security purposes, and/or to resolve any future disputes. We may retain Other

Information, including non-personal information indefinitely or to the extent allowed by

applicable law. Our retention guidelines are applicable even where you have chosen to delete

your account with us.

6. How do we secure your personal data?

We take information security very seriously and maintain reasonable administrative, technical

and physical safeguards designed to protect the personal information you provide against

accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Exceptionally, if any Personal Information is present on the package or letter, it may be visible to

unauthorized individuals.

Application, data, infrastructure and network security are our key focus areas where data

security practices are enforced. Considering “Right to Privacy” as a fundamental right of an

individual, we have adopted various measures to protect privacy.

Further, you play an important role in keeping your personal information secure. You should not

share your username, OTP, or other security information for your account with anyone.

Links to Third Party Solutions

Some solutions may link you or enable you to obtain certain services from third parties,

including for the purpose of making a payment or to share content through social media. When

you do so, your Personal Information may be collected by those third parties, and not by us. We

recommend that when you obtain such solutions from third parties, you review their privacy

policy as the security of your data will be subject to their privacy terms rather than this Privacy

Policy. We will not be responsible or liable in any manner with respect to how such third-party

sites collect and/ or use your information.

7. Children

Our Services are not aimed at children (under the age of 18) and do not provide information

specifically targeting children. If you are under 18 you may use our website and our Services

only with the involvement of a parent or legal guardian. However, if you have visited our website

or used our Services, we may store your details as set out in this Privacy Policy.

8. What are your rights as a data subjects?

Changes to this Privacy Policy

We may update SAE’s Privacy Policy from time to time. The revised and most current version of

the policy will be updated and posted on the website directly. You are advised to review this

Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when

they are posted on this page.

Your Consent

By using our website, applications, or our Services, you consent to our Privacy Policy and the

Cookie Policy . A link to both our policies will be provided in the footer of our website or

application. You will also be asked to review and consent to our Privacy Policy and Cookie

Policy when you create an account with us.

Contact Us

At SAE, we have a dedicated person to address any concerns or questions you might have

about the use of your data or generally in relation to this Privacy Policy. You can always reach

out to us at info@securityairexpress.com with your grievances or questions. You can exercise

your rights in accordance with the applicable data protection law.

Please note that info@securityairexpress.com is solely for any concerns you might have in

relation to this Privacy Policy or the use of your data by SAE. THIS IS NOT A CUSTOMER

SUPPORT EMAIL and any queries in relation to your packages, etc. will not be responded

through this ID. For any customer complaints / queries, you can raise a ticket with our Customer

Support Desk through our website /support/.